Service Management in Digital Era
In this session, we will learn the key concepts & principles below for managing services in the Digital Era:
This course is very important regardless of the service you offer, IT or HR services, Banking services, Governments Services, etc.
what is a service & Digital Service?
Output Vs outcome.
End to End customer experience.
What is service management?
Product Vs Service.
- Start Time: 28-April-2020
- Time: 11:00 AM
- Duration: 01h 00m
- Category: Business Course
- Language: Arabic
- Level: Beginner